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QUESTIONS 
1. How do I buy tickets?
 
2. Where, how and when do I collect tickets?
3. Within when do I need to buy tickets?
4. Which payment methods are accepted?
5. How does the online acquisition work?
6. The payment has been successful but I have not received any confirmation e-mail:
what do I need to do?
7. How do I know that the transaction has been successful?
8. What do I need to present at the cashier station in order to collect the tickets booked in Internet ? Can I give tickets to a friend, or to a family member, or someone else...?
9. How much do the bookings cost? Is it more expensive to buy tickets online?
10. Is the site Ticketclic safe?
1.
How do I buy tickets?
You can buy tickets by clicking on the icon or the button of the event of interest which you can find on the homepage or on the pages which are subdivided according to type: Museums, galleries, themeparks … etc.; every event has its information page on scheduled times and prices and a button "buy" to activate the acquisition procedure.
 
2.
Where, how and when do I collect the tickets?
There are 2 methods available:
COLLECT ONSITE:
unless otherwise specified, tickets can be picked up directly at the ticket counter of the selected visit place, showing the Confirm Order. More specific pick-up points might be indicated (individual ticket counters, reception, help-desk, etc.).
Attention: In order to avoid queuing up like the other guests who still need to buy their tickets, you can either directly turn to the staff or to the ticket boxes dedicated to Internet sales.
PRINT AT HOME:
at the end of the Credit Card payment process, a confirmation page will appear with the print button on.
You need to use your home printer (both color or black&white) to print your tickets that will be valid to go directly to the entries of the event.
Each ticket will be verified by the access control system of Omniticket at the entries of the event. The system is able to recognize and to accept only the single ticket produced with its relative data; possible copies or manipulations of the data brought on the ticket will be recognized and stopped by the system and will be pursued to terms of law.
The tickets can be printed once alone.
If not otherwise stated, the tickets can be collected at the ticket boxes of the venue you are going to visit. Pay attention to specific points of reference where to pick up the tickets bought online (ticket boxes, reception etc.).
 
3.
Within when do I need to buy tickets?
You can buy the tickets until midnight of the preceding day. Example: You can buy a ticket valid for the event at 10:30 of the 10th September until 23:59 of the 9th September.
 
4.
Which payment methods are accepted?
Omniticket.it accepts VISA and MASTERCARD credit cards
 
 
5. How does the online acquisition work?
In order to activate the transaction, you simply need to click on the acquisition button which refers to the event you can find on every page. If you follow carefully all steps you are asked to carry out, the transaction will be successfully completed and the privacy absolutely respected.

You will be asked to:
STEP
1)2)3) select (in the following order) the date, the hour and the type of ticket;
4) Confirm your basket.
5) Enter your demographic data paying attention to writing everything in a correct way: in case you enter your e-mail address wrongly, the communication of the confirmation e-mail of the effected payment will be hampered;> Accept the collection conditions.
6) Select the payment mode: CREDIT CARD.- Accept the conditions of the regulations;
7) You are in the Secure Server> Enter the data as per your credit card and confirm with OK,
8) Wait for the result of the payment.

Only after the communication of the processed payment and after having clicked on "ok", the transaction can be considered at an end.
6. The payment has been successful but I have not received any confirmation by
e-mail: what do I need to do?

Maybe some minutes pass by until you receive the confirmation by Omniticket.it.
If instead even after some minutes you have not received any e-mail, please write to:
indicate your booking code and name of reference for the transaction, and ask to control the effected payment. In any case, it is always important to note down the booking code during the transaction! If the payment has been effected regularly, you can present the code even without having received any e-mail at the ticket boxes so that it is possible to trace your booking.
7. How do I know that the transaction has been successful?
To control the validity and the data of your booking code, click on the button "check your transaction" you can find on the homepage and at the bottom of this page and enter your surname and the booking code:
e.g. WEB0012345OS
8.

What do I need to present at the cashier station in order to collect the tickets booked by Internet?
You need to show either the print out of the Omniticke confirmation mail or communicate your booking code e.g. WEB0012345OS
Can I give tickets to a friend, or to a family member, or someone else...?
During the purchase process it's necessary to insert the personal details of who is purchasing. If the tickets are used by a person other than the person who purchased, must be prepared a signed letter in which you register for the name and surname of a person who will use the tickets (one per each group it's enough).

9. How much do the bookings cost? Is it more expensive to buy tickets online?
Right now, Omniticket politics for TOmniticket.it want to stimulate acquisition via Internet. Therefore, the prices are bound to be even less than those at ordinary on site ticket boxes.
10. Is the site Ticketclic safe?
Do not worry! The site www.omniticket.it is safe.
The bank service is by Payment Gateway - CONSORZIO TRIVENETO.
The offered security level is that of protocol SSL with ciphering a 128 bit. The data which refer to the credit card are exclusively communicated to CONSORZIO TRIVENETO. This guarantees you that the merchant cannot use your credit card data in any fraudulent way.
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